Archive for the ‘CUSTOMER SERVICE’ Category

Jobs Customer Service PT Kustodian Sentral Efek Indonesia

February 27, 2010

LOWONGAN KERJA BANK 2010PT KUSTODIAN SENTRAL EFEK INDONESIA, We are a company engaged in the industrial market by functioning as Settlement Institution and the Securities Depository providing services include: administration of securities accounts, settlement of securities transactions, the distribution of corporate action and related services, such as: Post Trade Processing (PTP) and provision of reports of other central custodian services.
We currently require human resources who are competent, as a Customer Service that has a customer orientation and possess knowledge in the capital market with the following specifications:

Customer Service

Duties and responsibilities:

  • Provide an explanation of the products in accordance with the provisions KSEI / standard procedures.
  • Provide initial explanation of problems or constraints on the products in accordance with limited KSEI of specific technical problems.
  • Provide references to sections / staff appointed, if the problem is too specific and technical.
  • To record the problems and complain KSEI service users or other parties
  • Conduct follow-up to the service users who are constrained / have been reported on the current status of development.
  • Represent the Company in providing information about the Company and the introduction of a central custodian service business to a third party (ie students, journalists) so that the parties involved have an adequate understanding of the Company.
  • Manage the administration, documents and reports relating to the area share the responsibility to facilitate tracking the status of development projects / responsibilities accurate.

Specifications of work:

  • Having a good understanding of customer service
  • Understand telephone courtesy, greeting.
  • Diligent, persevering and full of initiative
  • Accustomed to the routine work

Minimum Specifications:

  • Female, Max. 26 years old, Appearance of Interest
  • S1 from all directions, from a reputable university.
  • English language ability, evidenced by a certificate / record TOEFL 450 or IELTS 6.0 (test 2 years max).
  • Ability basic computer (Ms. Office).
  • 0-2 years experience as a Customer service / Frontliner is a better value.
  • Experience in the Indonesian capital market industry is worth more.

Silahkan kirim CV, Photo Terakhir, dan lamaran anda ke: atau dengan subject: CS

atau lewat pos di tujukan ke

Bagian Pengembangan Sumber Daya Manusia
PT Kustodian Sentral Efek Indonesia
Ged. Bursa Efek Indonesia menara 1 lt 5.
Jl. Jend Sudirman Kav 52-53 Jakarta 12190

Seluruh lamaran kami tunggu sampai dengan tanggal 19 Maret 2010

Sebelum melamar silahkan cek website kami di

Hanya kandidat terpilih yang akan dipanggil untuk melalui proses seleksi.


Customer Service, Teller, Tax Supervisor Bank Ekonomi

December 24, 2009

Bank Ekonomi is established since 1990 and currently has been member HSBC Group. As a member of a World’s Local Bank, we would like to enlarge our business network and also give mutual advantage to customers. We are proud to invite all smart, communicative and ambitious candidates to develop as:

Customer Service (CS)/Teller(TEL)


  • Diploma degree (D3) or Bachelor (S1) from any discipline with GPA min. 2.75
  • Male or Female, single, max. 27 years old
  • 1 (one) year working is preferable but fresh graduates are welcome to apply
  • Honest, customer oriented, highly motivated/hard worker
  • Enjoy working with details, high accuracy and excellent administration skills
  • Computer literate (MS Office) and able to work in a computerized environment
  • Proficiency in English (writing and speaking) and Mandarin (speaking) would be advantage
  • Available for placement in Jabodetabek area or the outregion

Tax Supervisor (Tax-Spv)


  • S1, Accounting/Tax
  • Having 2 years experience in public accounting firm ( big 4 accounting firm) or form banking industry.
  • Having strong knowledge in e-SPT & e-tax payment
  • Having good Microsoft Office, excel formula(macro), access
  • Having strong knowledge in tax regulation & tax concept
  • Having good communication skills & good interpersonal skill
  • Interested in working with detail


  • Tax compliance, reporting, control & administration
  • To centralize SPT & tax payment in all branches in BER (e-SPT, e-Filling, e-Tax)
  • To review tax compliance in BER Head Office & branches
  • To centralize invoice tax & voucher
  • To reconcile cost & tax
  • To coordinate & liaise with tax services office

Trade and Supply Chain

  • Penempatan Head Office Jakarta (TSC – HO)
  • Penempatan Medan (TSC – MDN)
  • Penempatan Surabaya (TSC – SBY)


  • Pendidikan min. S1 Semua jurusan
  • Pengalaman sebagai AO minimal 2 tahun
  • Lebih disukai yang masih single; suka traveling
  • Senang bertemu dengan orang banyak, mempunyai kemampuan mengajar
  • Memiliki pengetahuan mengenai prinsip-prinsip praktis & kebijakan pemerintah terkait TSC; pengetahuan sektor industri terkait dengan jasa banking TSC, dan TSC operation risk management
  • Mempunya kemampuan untuk negosiasi dan lobbying

Gambaran Tugas

  • Melakukan kajian terhadap aktivitas Trade & Supply Chain guna memberikan masukan kepada Team Sales Head dalam memantau penggunaan fasilitas TSC dan dalam memastikan bahwa BER mendapatkan perolehan yang fair terhadap aktivitas bisnis nasabah
  • Membantu Team Head TSC dengan melakukan aktivitas penjualan guna memeproleh nasabah Trade facility/nonfacility sesuai dengan target yang telah disepakati dengan mengamati Sales pipeline
  • Bertindak sebagai perantara nasabah dengan unit-unit kerja yang terkait untuk memastikan pelayanan nasabah TSC terpenuhi dengan baik
  • Membantu Team Head TSC dengan menyediakan berbagai data statistical perdagangan dan mengkonsolidasikan: umpan balik dari nasabah, informasi mengenai berbagai sektor industri dan competitor
  • Mengimplementasikan rekomendasikan audit dan panduan praktikal dari ASP TSC
  • Mengelola resiko operasional TSC, termasuk di antaranya: melakukan identifikasi risiko, melakukan pengujian, mitigasi dan kontrol risiko, identifikasi kerugian serta pelaporan

Please submit your application letter, CV and coloured photograph (file size less than 200KB) to the following e-mail address. In the e-mail subject, please put the position code and preferred area applied for: .

Search : Lowongan bank ekonomi, lowongan tax

Customer Service, Teller PT Bank Artha Graha Internasional

November 14, 2009

PT. Bank Artha Graha Internasional, Tbk as a foreign exchange bank in Indonesia with the motto “Great Team, Great Service, Great Results’ commitment to provide the best service opportunities and greater opportunities for you to join them as:

Customer Service / Teller (Frontliner)

Requirement :

  • Pendidikan minimal D3 (all majors), 2.75 minimum GPA 4.00 scale
  • Maximum age of 25 years
  • Having a high interest for a career in banking
  • Carefully, like a job that requires detail / accuracy (Teller)
  • Having a high interest for a career in Marketing (Customer Service)
  • Attractive, communicative and friendly

Please send the following application CV, references and recent photograph addressed

Lowongan ini berbahasa Indonesia,
Post Date: 13 Nov 09

Cutomer Service, Teller Bank Ekonomi

November 13, 2009

Bank Ekonomi is established since 1990 and currently has been member HSBC Group.
As a member of a World’s Local Bank, we would like to enlarge our business network and also give mutual advantage to customers.
We are proud to invite all smart, communicative and ambitious candidates to develop as:


– Holding D3 or S1 from any discipline. GPA min. 2.75
– Male & Female, Single, max 24 years old
– One year working is preferable but fresh graduates are welcomed to apply
– Honest, customer oriented, highly motivated, hard worker, highly accuracy, execellent administration and attractive
– Computer literate & ability to work in computerized environment
– Able to communicate foreign language ( English or Mandarin ) will be advantage
– Placement : Jakarta areas and out of Jakarta

Please send your CV, Application Letter and photo (less than 200KB), put the position code on the subject of the email to:

Post Date : 12 Nov 2009

Store Cashier PT Lotte Shopping Indonesia

November 9, 2009

MAKRO is one of the world’s leading and innovative multinational retail companies and the pioneer of modern wholesale retail in Indonesia that just recently operates under the new ownership of a visionary company from Korea, the Lotte Group ( Due to rapid expansion plan of our operation, we have openings for talented individuals with drive and enthusiasm that wanted to bring their career to the next level with us. The following position is available for you:

Store Cashier Dept. Head (SCH)


  • Oversee Cashier activities at store
  • Responsible to the accuracy of transaction
  • Maintain good delivery of cashiers’ customer service
  • Responsible to maintain cashiers’ performance
  • Deal with more than IDR 1 billion transaction value per day


  • An ideal candidate would have these following characteristics
  • Experienced as Cashier Dept. Head in retail industry or Teller (Chief Teller) in banking industry for minimum 3 years
  • Holds a Bachelor Degree from any field from an Accredited "A" University in Java or Overseas, and earned a minimum GPA of 3.00
  • Maximum age is 35 years old
  • Strong leadership character
  • Smart, team player, honest, hardworker and dependable
  • Working knowledge of personal computers including word processing, database and spreadsheet application
  • Willing to work long hours in a retail setting
  • Strong ability to maintain effective working relations with agencies, businesses and vendors and communicate effectively, verbally and in writing, in English and Indonesian

Please send your ONE PAGE COMPREHENSIVE RESUME ONLY, with a scanned formal photo (3×4) on the top left of the resume, to:

Please put job code and your name on the email subject.
Example: SCH Sumiyati Suendang

Only shortlisted candidate would be notified

Vagancy Customer Service Officer ANZ Palembang

August 23, 2009

ANZ is accelerating the growth of its business in Asia. ANZ realises that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in market to thrive as part of our diverse team.

Customer Service Officer (Palembang) – Contract

As the title suggests, this is a customer facing role apt for an individual with a proven expertise in dealing with customers. In this role, you will be responsible for maintaining and developing customer relationships by providing excellent service and exceeding customer expectations. You will be quick to spot potential sales opportunities, developing these into profitable sales for the Bank, a task you effortlessly achieve by scanning the marketplace for new customers and maintaining excellent relationships with existing customers.

Ideally, you will hold a Bachelor’s Degree in any discipline with a mandatory minimum of 1 years experience as a customer service professional in a reputed institution, where you would have served walk-in customers and handled customer related queries with tact and diplomacy. A thorough understanding of bank products and services with computer literacy and excellent English communication skills (written and verbal) are the other essential requirements for this post.

Teller (Palembang) – Contract

In this role, you will take responsibility for ensuring a high level of service cash transaction, in accordance with Bank policies and procedures, and the local regulations. As part of our strategic business expansion plans, you will contribute towards the achievement of business growth by promoting the Bank’s products, and maintaining excellent relationships with internal & external customers.

Ideally, you will hold a Bachelor’s Degree, with a mandatory minimum of 1 years experience working as a teller in any reputed bank. Dedicated customer focus, a good understanding of banking products with knowledge of computers and excellent communication and interpersonal skills are the other essential requirements for this post.

Branch Admin Support(Palembang) – Contract

The ideal incumbent will be responsible for supporting operations and back office functions with a view to deliver effective branch solutions that support customer growth initiatives. In doing so, you will also ensure the quality and accuracy of outputs within agreed timeframes and in line with internal banking policy and procedural requirement.
You are expected to have a minimum of 1 years experience in operations and admin support with a sound knowledge of administration functions in an operational environment. The ability to work in a team environment, good knowledge of computers and excellent English communication and interpersonal skills are the essential requirements for this post. Academically, a Bachelor’s Degree in any discipline though preferred, is not a pre-requisite for this role.

Operation & Back Officer(Palembang) – Contract

The ideal incumbent will be responsible for providing operational support for the retail banking branch. You will oversee and control daily bank transactions ensuring liabilities and treasury products are processed in compliance with bank policies & procedures.

You are expected to have a minimum of 1 years experience in operations and back office support with a sound knowledge of banking products and related administration functions in an operational environment. Good knowledge of computers and excellent English communication and interpersonal skills are pre-requisites for this post. Academically, a Bachelor’s Degree in any discipline though preferred, is not mandatory.



September 20, 2008

PT. Panin Bank, Tbk salah satu bank ke-8 terbesar di Indonesia membuka kesempatan karir bagi yang mempunyai integritas tinggi, ulet, dan kompeten untuk bergabung dalam team kami dengan posisi sebagai berikut :
Kualifikasi :
1. Usia maksimal 30 tahun
2. Pendidikan minimal D3 dengan IPK minimal 2,75
3. Pengalaman minimal 2 th di perbankan, diutamakan berpengalaman dibidang funding

4. Memiliki customer base yang luas dan sanggup bekerja dengan target
5. Berpenampilan menarik, komunikatif, dan memiliki kemampuan negosiasi yang baik
6. Mampu mengoperasikan komputer (min. Ms. Office)
Penempatan di Surabaya, Mojokerto, Gresik, dan Sidoarjo

Tugas utama:
Memasarkan produk-produk funding Panin Bank : Giro, tabungan, & deposito

Kualifikasi :
– Usia maks 25 tahun
– Pendidikan min. S1 dengan IPK min 2.75
– Diutamakan wanita, tinggi badan min. 160 cm, berpenampilan menarik, berbadan sehat,
– Tidak berkaca mata & tidak berkawat gigi.
– Memiliki keterampilan komputer min. Ms Office
– Memiliki sense of business, kemampuan berkomunikasi, bernegosiasi & presentasi dengan baik.
– Bersedia di tempatkan di seluruh cabang Bank Panin di daerah :

Tugas utama :
Memproses pembukaan, penutupan rekening dan perubahan data rekening nasabah, Membantu memasarkan/ menjual produk dan jasa perbankan sesuai kebutuhan nasabah, Memberikan pelayanan (service counter) termasuk layanan informasi saldo.
Memberikan pelayanan yang berkesan ramah, mudah dan akurat kepada para nasabah, Melaksanakan proses transaksi teller, Menerima setoran untuk rekening/ simpanan nasabah

Kualifikasi :
– Pria, lulus S1 dari jurusan Teknik Informatika/ Ilmu Komputer dengan IPK min. 2.75
– Usia maks. 27 tahun
– Memiliki pengalaman kerja pada bidang yang sama min. 1 tahun pada bidang yang sama dengan latar belakang pendidikan
– Mengerti tentang sistem pemrograman & pembuatan data base, menguasai Ms. Office
– Mempunyai integritas tinggi, ulet, & sanggup bekerja dengan target
– Berpenampilan menarik, komunikatif & mampu bekerja dalam sebuah tim

Tugas utama:
Membuat & memaintain data base yang berkaitan dengan data personalia Mengeluarkan, mengatur, mengadministrasi- kan dan mendistribusikan output komputer untuk keperluan user (bagian/ seksi) yang memerlukan dan tepat waktu

Krimkan berkas lamaran Anda dengan mencantumkan kode posisi di sudut kiri atas amplop lamaran,
sertakan surat lamaran, CV, foto kopi ijazah, foto kopi transkrip nilai, foto kopi KTP & pas foto berwarna
terbaru uk. 4×6 ke:

Lamaran diterima paling lambat tanggal 26 September 2008


July 29, 2008

Bank Chinatrust Indonesia is a subsidiary of Chinatrust Commercial Bank in Taiwan R.O.C. We have been operating in Indonesia since the year of 1997. We emphasize on Caring, Professional and Trustworthy as our core value which reflects in every employee’s behavior, action and decision making process. The result of it shows in our achievement as the banks with the award rating of “Sangat Bagus” (Very Good) for 10 consecutive years (InfoBank, June 2007).

In order to support our commitment to be the best and the most prudent bank and to expand our business, we are looking for best talent to fill in our vacant position include,


General Qualifications:

* Good interpersonal and communication skill
* Honest, willing to work under pressure and independently
* Pleasant appearance, friendly and willing to help
* Familiar with software application, such as Microsoft Word and Excel
* Fluent in English speaking and written
* Mandarin speaking is a must

Specific Qualifications:

* Diploma/Bachelor Degree in Economic, Finance or Chinese Language
* 0-2 years experience as Customer Services

If you feel that your qualification matched with the above requirements, you are kindly invited to send your application and curriculum vitae within the next 2 weeks to:

or you can log on to our website